You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note. Return Items to a storeĪny item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online. Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged. b) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £50.00 for the collection.a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection. If you used the pay by Amazon option when checking out then please send your package using a recorded delivery method (always keep a copy of your receipt!) with a note inside stating whether you want an exchange (what you want it exchanging for) or refund, to the following address: ![]()
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